Adult World Shop ONLY accepts returns for store credit.
EU customers can return their orders.
We don’t accept returns from customers outside the EU.
Contact us within: 3 days of delivery.
Ship items back within: 7 days of delivery.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please make sure you send your return with tracking code, and ask for a proof of postage at the post office. Packages do get lost from time to time.
The following items can’t be returned. Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
- Custom or personalized orders
- Intimate items (for health/hygiene reasons)
- Items on sale
We don’t accept exchanges or cancellations.
But please contact us if you have any problems with your order.