Return Instructions

• Contact Us: Please contact us within 7 days of delivery to initiate the return process.
  

• Return Window: Ensure that you ship the items back within 14 days of delivery.

• Return Handling Fee: We charge a 3€ handling & restocking fee for all returns. This fee will be deducted from your final refund.
  

• Return Shipping Responsibility: Buyers are responsible for return shipping costs. We recommend sending your return with a tracking code and obtaining a proof of postage at the post office.
  

• Original Condition: If the item is not returned in its original condition, the buyer is responsible for any loss in value.
  

• Original Shipping Fee: The original shipping fee paid is strictly non-refundable. Items purchased with free delivery will be refunded at a discounted rate to account for the delivery costs incurred to send the item(s) to you.

• Reimbursement Timeline: We will make the reimbursement no later than 15 days after the day we receive your return. The refund will be made using the same method of payment as you used for the initial transaction.

Returns and Gift Cards Policy

• Gift Cards for International Customers: Customers located outside of the European Union will receive gift cards for their returns. Gift cards will be sent to the email address on the original order and never expire.

• Contact Us: Please contact us within 7 days of delivery to initiate the return process.
  

• Return Window: Ensure that you ship the items back within 14 days of delivery.
  

• Return Handling Fee: We charge a 3€ handling & restocking fee for all returns. This fee will be deducted from your final refund.

• Return Shipping Responsibility: Buyers are responsible for return shipping costs. We recommend sending your return with a tracking code and obtaining a proof of postage at the post office.

• Original Condition: If the item is not returned in its original condition, the buyer is responsible for any loss in value.

• Customs Clearance Fees: If we need to pay customs clearance fees for the returning item, this value will be deducted from your refund.
  

• Original Shipping Fee: The original shipping fee paid is strictly non-refundable. Items purchased with free delivery will be refunded at a discounted rate to account for the delivery costs incurred to send the item(s) to you.

The following items cannot be returned unless they arrive damaged or defective due to the nature of these items:

• Intimate items (for health/hygiene reasons)

• Items on sale

We do not accept exchanges or cancellations. However, if you encounter any issues with your order, please submit a request through our CONTACT FORM.